Refund policy

Returns & Refunds Policy

Effective Date: July 28, 2025

Handy Helpers is owned and operated by Harbor Launch LLC, a Florida-based limited liability company.

At Handy Helpers, customer satisfaction is important to us. We understand that issues may occasionally occur, and we’re here to help make things right whenever possible.

As a small and growing store, all requests for returns, replacements, or refunds are handled on a case-by-case basis. If you have any concerns regarding your order, please reach out through our Contact Page.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 30 days of receiving it. We may request a clear photo or video of the issue in order to evaluate the situation. In many cases, a return is not required for resolution.

Missing or Incorrect Items

If your order is missing an item or includes the wrong product, contact us promptly. If the issue is confirmed, we will offer either a replacement or a refund.

Order Cancellations

Orders may only be canceled if they have not yet been processed or shipped. Please contact us as soon as possible if you wish to cancel an order. Once an order has entered processing or transit, it cannot be canceled.

Returns

At this time, we do not accept general returns for reasons such as change of mind, incorrect selection, or preference-based issues (e.g. color or size). If there is a concern about the condition or quality of your item, we encourage you to contact us so we can review the matter.

Refunds

Refunds, when approved, will be issued to the original payment method. Please allow several business days for the refund to appear, depending on your bank or card issuer’s processing times.

Additional Notes

We reserve the right to deny refund or replacement requests that fall outside our stated policy or appear to be fraudulent. We appreciate your patience and understanding as we continue improving our processes.

For all concerns or requests, please visit our Contact Page and include a short description of the issue. We’ll review your message and do our best to reach a fair resolution.